Skip to main content

Frequently Asked Questions

General

1. What is the check-in and check-out time at Hotel Las Palapas?

Check-in time is from 3:00 PM, and check-out is until 12:00 PM. Early check-in or late check-out may be available upon request, depending on availability.

2. Does Hotel Las Palapas offer airport transfers?

Yes, the hotel offers airport transfers to and from the airport. Please contact the front desk in advance to arrange for the transfer.

3. Are pets allowed at Hotel Las Palapas?

Unfortunately, pets are not allowed at Hotel Las Palapas to ensure a peaceful and comfortable experience for all guests.

4. Is there free Wi-Fi at Hotel Las Palapas?

Yes, the hotel offers free Wi-Fi throughout the property, including in the rooms and common areas.

5. What activities are available near Hotel Las Palapas?

Guests can enjoy a variety of activities near the hotel, including snorkeling, scuba diving, beach volleyball, and exploring the local culture and nightlife in Playa del Carmen. The hotel’s concierge can assist with booking tours and excursions.